Development First Training Ltd.

Courses to Suit ANY Budget

Development First Training Ltd is the cost
effective way to get high quality training from
experienced trainers and consultants who deliver fun,
interactive and interesting courses that deliver objectives
and exceed client expectations.

Development First Training Ltd.

For all your staff motivational and training needs

Email Anis Ahmed

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Learning and Development Training Courses

One Day Basic

Two Day Basic

Three Day Advanced Masterclasses

Customer Service Excellence:

One Day Basic

Two Day Advanced Courses

Informal Coaching and Mentoring for the 21st Century

One Day Basic and Two Day Advanced Masterclasses

TV Presenter Training

One Day 1-2-1, Two and Three Day Advanced Masterclasses:

TV Presenter Training

One Day Basic, Two and Three Day Advanced Masterclasses:

Train The Trainer

One Day Basic, Two and Three Day Advanced Masterclasses:

Brand and Change Management

One Day Basic, Two and Three Day Advanced Masterclasses:

Soft Skills:

Soft Skills are behavioural competencies: Also known as Interpersonal Skills or people skills.

One Day Basic, Two and Three Day Advanced Masterclasses:

Effective Communication

Conflict Resolution

Negotiation Skills

Influencing Skills

Sales Skills

Call Centre Training

One Day Basic and Two Day Masterclass

Subjects Covered In The Call Centre Training Courses

High quality sales training (both incoming and outgoing),

Effective team management,

Customer service and relationship building,

Retail support,

Customer retention,

Complaint resolution,

Product knowledge,

Appointment booking

Taking orders over the phone.

Staff Motivational training

Mecca Bingo training

British Telecom training

Canon training

Sales and Marketing

One Day Basic, Two and Three Day Advanced Masterclasses

Consultative Selling

Marketing on a BudgetHigh Impact Marketing and Targeting Your Customer

Presentation Skills

First Presentation Skills (1 day beginner level)

Presentation Skills (2 days)

Powerful Presentation Skills (2 days)

Effective Communication Skills (1 day)

Personal Vocal Impact (1 day)

Positive Body Language For Success (1 day)

Case Studies

British Telecom

Carephone Warehouse

Media Handling

One Day and Two Day Advanced Masterclasses

Media Interview Techniques

Focussing on your Message

Handling Nerves: the Circle of Strength

Grace Under Pressure

Keeping Control of your Interviewer

Key Words To Use

Effective Team Management

One Day Basic and Two Day Masterclass which includes:

Understanding the Team Concept

Personality Mapping

Conflict Management

Problem Solving As A Team

Team Building

Employee Empowerment

Building a Culture of Team Work

Team Communication

Delegation

Managing Team meetings

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