Case Study

O2

O2 is a leading provider of mobile and broadband services to consumers and businesses in the UK. The company is the leader in non-voice services, including text, media messaging, games, music and video, as well as data connections via GPRS, HSDPA, 3G and WLAN.

As at December 2007, O2 had more than 40 million fixed and mobile customers across Europe and 29,000 employees across the Group. O2 UK has 18.4 million customers.

O2 was ranked as 6th best place to work in the Best Companies to Work for 2008 List and has been awarded a three-star accreditation denoting an 'extraordinary' company.

We have delivered successful Sales, Management and Negotiation courses at their Head office in Slough, Berkshire as well as Customer Service Training programmes at their top 20 O2 retail stores around the UK.

Positive Customer Feedback increased by 27% in the 6 months following delivery of our programme and O2 Franchises and Affiliates increased by well over 300% in the last 5 years.